Posted by mikeg on May 10, 2009
I’ve been a big fan of X1 (excellent email/desktop search) for a long time and have been introducing people to it. Not only it is an excellent product, when I ran into issues on Windows XP 64-bit (OS that is not officially supported), customer support went beyond my expectation to try to find the reason for my problems. Very impressed with their approach — I don’t know how big the company is, but it gives off an impression of a large corporation that mostly focuses on Enterprises with consumers being a small part. My experience have been very positive as a “consumer” and I will certainly continue recommending X1 to my “consumer friends” as well as my Enterprise customers.
Special thanks to Chris Wheaton who tracked and worked with me on the issue for over 2 months.
Overview of the issues I encountered:
I recently switched to XP 64-bit to take advantage of 4GB RAM (I tend to run many applications at the same time) and experienced a few issues with X1:
- deskbar is not available (x1 said that it is a known issue on XP 64-bit)
- I experienced intermittent crashes, which seemed to be related to standy/hibernate
Over the course of 2 months since I reported the issue to X1 there were a few Windows Updates and the issue with crashes seemed to almost go away. It is not completely gone, but is very infrequent. As I didn’t update X1 to the new version, I imagine Microsoft changed a few things that favorably affected X1 stability.
While I am pretty happy with 64-bit (waiting to use it for 6-12 months to make my final judgement), random applications (Ex: Skype, Pidgin) crash once in a while. Not enough to bother me too much, but also giving some indication that X1 crash problems might be more of OS issue than their code.
Posted in Utilities | Tagged: 64-bit, x1 | Leave a Comment »
Posted by mikeg on May 7, 2009
I recently signed up for TriplePlay and during account setup I had an option of porting the number or getting a new one. Porting a number meant a 2-3 week delay for getting an HD cablebox and because my new HDTV was already installed I decided to get a new number. I specifically asked if I can port my number later on and the response was positive and didn’t mention any fees.
I don’t use my home phone that much, but the new phone number we got is getting all kinds of crazy calls: from services trying to sell us something to people trying to reach previous owners of this number. I got fed up and decided to port my old number that didn’t have any of these problems.
Called up Optimum and they told me that there is a $40 fee to “buy the number from the other company” and $34.95 fee for a technician to come over and “install” my new number. When I pressed for details about what it means to “install” my new number the gave in and waved the installation charge, but were not willing to wave the $40 fee even though it wasn’t mentioned when I originally signed up.
I ported that number at least 3 times before without any charges. Pretty ridiculous. Interestingly enough there is not that much outrage on the web about this. This is one of the only links i found: http://text.dslreports.com/shownews/Cablevision-Charges-Excessive-Fee-For-Phone-Number-Transfers-91543
Posted in Uncategorized | 3 Comments »